General terms and conditions
For Roland Rauschmayer GmbH & Co. KG, Karlsruher Strasse 89, D–75179 Pforzheim
Managing Director: Roland
Rauschmayer
1. Applicability
The general terms and conditions of business below apply exclusively to all
sales transactions between ourselves and end customers (consumers).
2. Formation of contract
A contract
comes into existence when you place a binding order. Orders will be confirmed immediately by e-mail.
3.
Cancellation rights
We produce every product individually according to your requirements and preferences (e.g.
engravings, ring sizes, composition of materials). In accordance with legal stipulations (§ 312 d (4)(1) of the
German Civil Code) you are therefore not entitled to revoke your declaration of intent aimed at the conclusion of a
contract.
4. Payment terms
We supply only on receipt of payment in advance. You may elect to pay by direct
debit, bank transfer, credit card or PayPal.
5. Delivery
We fulfil orders and deliveries within Germany
and Austria only. Should you require delivery abroad, please contact our customer services
department.
6. Delivery terms
Delivery terms are 10 – 14 days following receipt of payment in
full.
7. Warranties
You are entitled to full legal warranty claims. Should any defects arise with respect
to items purchased during the legal warranty period of two years, you may choose between rectification by means of
the defect being repaired or a replacement product. We may refuse your preferred method of handling the defect
(repair or replacement) only where it is disproportionate. In this case, your claim is limited to the alternative
method of subsequent fulfilment. Assuming all legal requirements have been fulfilled, we grant further entitlement
to a reduction in the price or cancellation and compensation for damages including reimbursement for the damage as
well as reimbursement of your futile expenditure.
Obvious damage to materials, manufacturing errors and
transport damages must be reported immediately to ourselves and where applicable to the company which has delivered
the goods in order to facilitate speedy rectification.
8. Guarantees
We will issue guarantees only if
agreed separately, expressly and in writing. Where we issue such a seller's guarantee, the details are derived from
the guarantee terms and conditions which in this case are enclosed with the items supplied.
9.
Non-deliverable article
Should a specific article from our range not be deliverable, we reserve the right not to
deliver. We undertake to inform you immediately should this be the case. In this situation, you may choose to order
a product of equal value or request a refund of the purchase price.
10. Validity of prices
The prices
stated on our website are the prices which are currently applicable and include VAT.
11. Delivery costs
There
is no additional cost for delivery within German and Austria. The cost for agreed delivery abroad (with the
exception of Austria) is 15 EUR.
12. Reservation of title
The goods remain our property until full payment
has been received.
13. Data protection
We take the protection of your personal data very seriously. All
personal data is treated in confidence. Personal data includes, for example, your name, your postal address and
e-mail address and your IP address when you register and place an order.
We use the data collated exclusively to
supply the articles you require, to answer your queries and to send you information.
We request, save and use
your customer details only to open a customer account and to process the order. This is based on the relevant data
protection provisions of the Federal Data Protection Act (Bundesdatenschutzgesetzes/BDSG) and the Teleservices Data
Protection Act (Teledienstedatenschutzgesetzes/TDDSG).
You have the opportunity to refuse for your data to be
used further at any time. Your data will not be passed to third parties under any circumstances. Our customers may
receive details of the scope and purpose of data processing at any time. Furthermore, data may, on request, be
amended, blocked or deleted. If you wish to do this, please send an e-mail to:
cs-support@rauschmayer.com
Cookies are used to some extent. Cookies are small text files which are filed temporarily on
your hard drive. These files make it easier for you to navigate on our website. Most browsers accept cookies
automatically. However you may change your browser settings at any time. Most of the cookies we use are so-called
'session cookies'. They are automatically deleted when you leave the site. Cookies will not cause any damage to your
computer and they do not contain viruses.
14. Choice of law
The laws of the Federal Republic of Germany
apply, excluding the UN Convention on Contracts (CISG).
