General terms and conditions
For Roland Rauschmayer GmbH & Co. KG, Karlsruher Strasse 89, D–75179 Pforzheim
Managing Director: Roland Rauschmayer
The general terms and conditions of business below apply exclusively to all sales transactions between ourselves and end customers (consumers).
2. Formation of contract
A contract comes into existence when you place a binding order. Orders will be confirmed immediately by e-mail.
3. Cancellation rights
We produce every product individually according to your requirements and preferences (e.g. engravings, ring sizes, composition of materials). In accordance with legal stipulations (§ 312 d (4)(1) of the German Civil Code) you are therefore not entitled to revoke your declaration of intent aimed at the conclusion of a contract.
4. Payment terms
We supply only on receipt of payment in advance. You may elect to pay by direct debit, bank transfer, credit card or PayPal.
We fulfil orders and deliveries within Germany and Austria only. Should you require delivery abroad, please contact our customer services department.
6. Delivery terms
Delivery terms are 10 – 14 days following receipt of payment in full.
You are entitled to full legal warranty claims. Should any defects arise with respect to items purchased during the legal warranty period of two years, you may choose between rectification by means of the defect being repaired or a replacement product. We may refuse your preferred method of handling the defect (repair or replacement) only where it is disproportionate. In this case, your claim is limited to the alternative method of subsequent fulfilment. Assuming all legal requirements have been fulfilled, we grant further entitlement to a reduction in the price or cancellation and compensation for damages including reimbursement for the damage as well as reimbursement of your futile expenditure.
Obvious damage to materials, manufacturing errors and transport damages must be reported immediately to ourselves and where applicable to the company which has delivered the goods in order to facilitate speedy rectification.
We will issue guarantees only if agreed separately, expressly and in writing. Where we issue such a seller's guarantee, the details are derived from the guarantee terms and conditions which in this case are enclosed with the items supplied.
9. Non-deliverable article
Should a specific article from our range not be deliverable, we reserve the right not to deliver. We undertake to inform you immediately should this be the case. In this situation, you may choose to order a product of equal value or request a refund of the purchase price.
10. Validity of prices
The prices stated on our website are the prices which are currently applicable and include VAT.
11. Delivery costs
There is no additional cost for delivery within German and Austria. The cost for agreed delivery abroad (with the exception of Austria) is 15 EUR.
12. Reservation of title
The goods remain our property until full payment has been received.
13. Data protection
We take the protection of your personal data very seriously. All personal data is treated in confidence. Personal data includes, for example, your name, your postal address and e-mail address and your IP address when you register and place an order.
We use the data collated exclusively to supply the articles you require, to answer your queries and to send you information.
We request, save and use your customer details only to open a customer account and to process the order. This is based on the relevant data protection provisions of the Federal Data Protection Act (Bundesdatenschutzgesetzes/BDSG) and the Teleservices Data Protection Act (Teledienstedatenschutzgesetzes/TDDSG).
You have the opportunity to refuse for your data to be used further at any time. Your data will not be passed to third parties under any circumstances. Our customers may receive details of the scope and purpose of data processing at any time. Furthermore, data may, on request, be amended, blocked or deleted. If you wish to do this, please send an e-mail to: firstname.lastname@example.org
Cookies are used to some extent. Cookies are small text files which are filed temporarily on your hard drive. These files make it easier for you to navigate on our website. Most browsers accept cookies automatically. However you may change your browser settings at any time. Most of the cookies we use are so-called 'session cookies'. They are automatically deleted when you leave the site. Cookies will not cause any damage to your computer and they do not contain viruses.
14. Choice of law
The laws of the Federal Republic of Germany apply, excluding the UN Convention on Contracts (CISG).